Privacy Policy

Introduction

Thank you for choosing Commutrics ("we," "us," or "our"). We are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services through our website or any associated applications (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Information We Collect

2.1 Personal Information

When you subscribe to our services or use our commuting program dashboard, we may collect certain personal information, including but not limited to:

• Name
• Email address
• Company name
• Job title
• Billing information
• Employee commuting data: (e.g., commuting preferences, routes, distance, and mode of transportation)
• Location Information: We collect information about the geographic area where you access our Website, software, and/or Services using your computer and mobile devices. This includes your Internet Protocol (IP) address or a similar identifier. When our app is running, we may gather precise location data from your device, whether it's in the foreground or background. If you label specific locations like "home" or "work," we also receive that information. Your location data is necessary for us to provide our Services effectively.
• Log Data: When you access or use our Website, software, and/or Services, our servers automatically collect data and record it in log files, as is common with most online platforms and technology services. This log data may include your IP address, browser type and settings, the date and time of your usage, information about your browser configuration, language preferences, and cookie data.
• Usage Information: We gather information about the Website or Services you use and how you use them. In addition, we may analyze data from our third-party partners and service providers to understand how users engage with our platform. For example, we can determine the number of users who visit a specific page on the Website and track which links they click. We use this aggregated information to gain insights and enhance the performance of our Website.
• Device Information: We collect data about your computer or mobile device, including the type of hardware and software you use (such as your operating system and browser type), application installations, operating system version, phone carrier and manufacturer, mobile advertising identifiers, push notification tokens, and unique device identifiers for devices that use our software.
• Cookies: Data obtained from cookies is explained in detail in the section titled "Cookie and Traffic Data" below.

2.2 Usage Data and Analytics

We may also collect non-personal information automatically as you interact with our Services. This information may include your IP address, browser type, operating system, referring URLs, and other usage data. We may use cookies, web beacons, and similar technologies to collect this information.

Use of Information

We may use the information we collect for various purposes, including but not limited to:

• Providing and maintaining our Services
• Processing your subscription and billing information
• Personalizing your experience with our Services
• Analyzing and improving our Services
• Communicating with you about updates, features, or promotional offers
• Responding to your inquiries or customer support requests
• Enforcing our terms of use and protecting our rights

Disclosure of Information

We may share your personal information with third parties in the following circumstances:

• With service providers or business partners who assist us in delivering our Services
• With affiliated companies or subsidiaries for internal purposes
• To comply with legal obligations, protect our rights, or respond to legal requests

We will not sell, rent, or lease your personal information to third parties unless we have obtained your explicit consent to do so.

Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-party content and applications, including advertisements, may be present on our Website. These third parties include advertisers, ad networks and servers, content providers, and application providers. They may utilize cookies, web beacons, or other tracking technologies to collect information about your interactions with our Website. The data they gather may be associated with your personal information or collected separately, including personal information, to track your online activities across various websites and online services. This information may be used to deliver interest-based (behavioral) advertising or targeted content to you. For instance, we use this service to measure the number of visitors to a specific page or the clicks on a particular link, which helps us optimize the Website's performance.

Please note that we do not control the tracking technologies employed by these third parties or how they utilize them. If you have any inquiries regarding an advertisement or targeted content, please contact the relevant provider directly. To learn about opting out of receiving targeted advertising from multiple providers, refer to the "CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION" section.

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to object to or restrict certain data processing activities. To exercise these rights or make any related requests, please contact us using the information provided at the end of this Privacy Policy.

Confidentiality of Personal Data

We prioritize the confidentiality of your Personal Data and will only share it with third parties under the following circumstances:

• Service Providers: We engage service providers to assist us with various business operations, such as hosting, delivery, and improvement of our Services. These providers may have access to your Personal Data but are strictly bound by our instructions and obligations to us when processing or storing it. For more details, refer to the section titled "Who Has Access to my client's Personal Data" below.
• Consent: We will share your Personal Data only if we have obtained your explicit consent to do so.
• Law Enforcement: In certain instances, we may be legally obligated to disclose Personal Data to law enforcement or judicial authorities. This may occur when we receive a court order, subpoena, or when cooperating with a law enforcement investigation. We fully cooperate with law enforcement agencies to identify and report any unlawful activities conducted through our Services.
• Safety: If we determine that it is necessary to protect our rights, property, personal safety, or the rights and safety of our users and the public, we may access, preserve, or disclose your Personal Data as required by law. This includes responding to lawful requests from public authorities, including those related to national security or law enforcement.
• Business Transaction: In the event of a merger, acquisition, bankruptcy, reorganization, sale of assets or stock, public offering of securities, or any related activities, we may share or transfer some or all of your Personal Data to another entity, in accordance with this Privacy Policy.
• Governments, Marketing, and Other Organizations: We may provide general location data and information about your commute, surveys, individual trip data, or usage history to third parties that utilize this data to develop new solutions, programs, or subsidies. This data may be used to offer you marketing opportunities and improve commute experiences. However, unless you provide explicit permission, we will only provide non-personally identifiable information to these parties. Your name will not be associated with this information, but it may be linked to a randomly assigned number or account number.
• Enterprise Partners: If you participate in an enterprise program and share commute-related information with your organization, we will provide your organization's account holder with details regarding your usage of the Website and Services, including commute specifics such as dates, times, amounts, and pick-up/drop-off locations. If you have a business profile, that information will also be shared. If you change organizations, it is your responsibility to update your business profile with the new information. Additionally, if you integrate your account with an expense platform, we will share relevant details with your expense account.

Security of Information

While we take reasonable precautions to protect your Personal Data, it's important to note that no security measures can guarantee absolute protection. The Internet and wireless networks inherently have limitations regarding security, privacy, and data integrity. Therefore, we cannot guarantee the 100% security, integrity, and privacy of information exchanged between you and us through our website. There is a risk that third parties may view or tamper with such information during transmission.

To mitigate unauthorized access to Personal Data, we store all electronic data on secure network architectures with up-to-date firewalls and intrusion detection systems. Additionally, our servers employ backup systems to prevent inadvertent erasure, destruction, or loss of data. These servers are located in highly secure facilities with restricted access, fire detection, and response systems. We implement reasonable physical and administrative safeguards to protect your Personal Data.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.

Data Loss or Stolen

If you discover or suspect that your credit card, username, or password has been lost, stolen, or used without your consent, it is crucial to contact us immediately at admin@commutrics.com. Once notified, we will promptly take appropriate measures to minimize any potential harm that may have occurred. It is your responsibility to ensure the safety and security of your username and password. After each session on the Website, we recommend logging out and refraining from sharing this information with others.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at admin@commutrics.com.